Complaints policy.
How to complain
Email [email protected] with "Complaint" in the subject, your order number if you have one, and what happened. You can also write to Sanjay Nagar, PHC, Kakinada, Andhra Pradesh 533001, India, or call +91 79816 13821.
What happens next
- We acknowledge your complaint within 2 business days.
- We investigate and reply with an answer or a proposed fix within 14 days. If we need longer, we will tell you why and when to expect a reply.
- If you are not happy with the answer, reply and ask for a review. The founder reviews it personally.
Orders, payments and refunds
Paddle.com is the Merchant of Record for all our orders and handles payment issues and returns. You can contact Paddle directly through your receipt or at paddle.net. Refunds follow our refund policy.
If it is still not resolved
You can refer the matter to the National Consumer Helpline (consumerhelpline.gov.in), or file a consumer complaint online through e-Daakhil (edaakhil.nic.in). Your statutory rights are not affected.